Privacy Notice

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, phone number, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to help us understand more about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions, or other updates. You can unsubscribe at any time.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only.

If we ask for your personal information for a secondary purpose, such as marketing, we will either ask you directly for your expressed consent or give you the opportunity to decline.

How do I withdraw my consent?

If after you opt in you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at:

Email: service@coopmate.com

Phone: (+1) 2534344739

Address: FLAT/RM A03, 9/F, HOOVER INDUSTRIAL BUILDING, 26-38 KWAI CHEONG ROAD, KWAI CHUNG, NEW TERRITORIES, HONG KONG

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on secure servers protected by firewalls.

Payment:

If you choose a direct payment gateway to complete your purchase, Shopify stores your payment information. This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Purchase transaction data is retained only as long as necessary to complete your transaction, after which it is deleted.

All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party service providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions. We recommend reviewing their privacy policies to better understand how your personal information is handled.

Some service providers may be located in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction in which that service provider operates.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. While no method of transmission over the internet or electronic storage is completely secure, we follow PCI-DSS requirements and apply additional commonly accepted industry standards.

COOKIES

We use cookies to help improve your browsing experience. Below is a list of cookies that may be used by our store:

session id – Unique token, sessional, allows Shopify to store information about your session
shopify visit – No data held, persists for 30 minutes from last visit, used for internal analytics
shopify uniq No data held, expires at midnight of the next day, counts visits to the store
cart – Unique token, persists for 2 weeks, stores information about your shopping cart
secure session id – Unique token, sessional
storefront digest –Unique token, used to determine access if the store is password protected

You can choose to disable cookies through your browser settings.

SECTION 7 – AGE OF CONSENT

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes and updates will take effect immediately upon posting on the website. If we make material changes, we will update this page accordingly.

If our store is acquired or merged with another company, your information may be transferred to the new owners to continue serving you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, file a complaint, or request more information, please contact us at: